Refund and Dispute Policy
1. Refund Policy
We strive to provide high-quality services and ensure customer satisfaction. However, if you are not satisfied with your purchase or subscription, you may request a refund under the following conditions:
Eligibility for Refunds:
Refund requests must be made within 5 days of purchase.
The service must not have been fully used or consumed.
Digital products or services are non-refundable unless there is a proven defect or issue.
How to Request a Refund:
Contact our support team at
[email protected] with your order details and reason for the refund.
Refunds will be processed within 5 business days after approval.
Refunds will be issued to the original payment method.
Non-Refundable Cases:
Services that have already been rendered.
Products that have been used, damaged, or altered.
Custom-made or personalized products.
2. Dispute Resolution
If you experience any issues with your payment or service, we encourage you to contact us directly before initiating a dispute with your bank or payment provider.
Steps to Resolve Disputes:
We will respond within 3 business days to investigate and resolve the matter.
If a refund or replacement is needed, we will take appropriate action.
Chargeback Policy:
If a chargeback is initiated without first seeking resolution with us, we reserve the right to challenge it with evidence.
Repeated chargebacks may result in service termination.
3. Policy Updates
We reserve the right to update this policy at any time. Please review it periodically for any changes.
